Frequently asked questions

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.



Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.



When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.



Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.



How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.



Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.



We accept payments from major credit card companies like Visa, Mastercard, and American Express.